Session logs will be retained for 90 days. Confidential sessions are not recorded, only basic session activity will be logged for training and quality control purposes. The confidential support portal is used for remote support sessions that will involve confidential or regulated information. General sessions are recorded for training and quality control purposes. Session recordings and logs will be retained for 90 days Confidential Support –
The general support portal is used for everyday remote support sessions. Once you’ve reached the desktop in Safe Mode, type ‘System’ into the Start search box and press Enter once ‘System Restore’ is highlighted. To activate Safe Mode, hold F8 when your computer is initially booting up. With online support services and engineers around the globe, you can rest assured that youll receive assistance. The Massachusetts General Hospital Center for TeleHealth provides patients and consulting providers virtual options for access to the expertise of Mass General clinicians. Alternatively, a pre-installed Jump Client may be used by a support representative if you are using a University issued endpoint, prompting you to authorize a remote access request. If the system restore utility will not run correctly then you can attempt to activate safe mode. may be asked for additional information about your idea or project to help determine how the CIDH team can better assist you. After contacting your IT support representative by phone, users can begin a remote support session by navigating to one of two online portals. Once at the portal select the name of your IT support representative or type in a pre-shared session key. Are you on the phone with a technician Is he or she asking you to download the TEAMVIEWER Quicksupport App SCC Hours of Operation: Live Agent Hours of.
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